Resources

NEED HELP?

Can’t figure out which network drive has what you need? Need Spam protection? Look no further than these pages for step-by-step instructions to common helpdesk calls. If you have a topic that you think would be beneficial to all, please let us know by emailing tx-tco@ncsu.edu and we’ll make it available for everyone.

TCO HELP TOPICS

PERSONAL COMPUTER SUPPORT

We provide numerous ways for you to work from home. We have a VPN that allows you to map drives from home. You can also check your email using Gmail at NC State.

As far as software and hardware, we do not provide any support for home or personally owned computers (note the exception of student owned computers). Please refer to this page for further information. OIT Support Page

SURPLUS COMPUTERS

We do not support any computers bought at surplus. This includes computers bought with the intention of bringing it back for research purposes. The only computers that will receive a network connection, hardware and software support are those bought from University accounts.

COMPUTER LOAN PROGRAM

Need a computer but you’re low on cash? You may be eligible for a computer loan to your house. Here are a few requirements:

  • NC State Staff Member
  • Annual Salary of $35K or less
  • Permanent Employee
  • Work 35+ hours per week